Shipping & Delivery Policy
hitz.co.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will try other government parcel services or refund the amount if not able to courier.
How the delivery charge is calculated for multiple units?
We do not charge separately for shipping.
How long does it take for an order to arrive?
Orders are usually dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. As most of the Hitz products are hand made thus some times the dispatch time may be between 5 to 7 working days. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 0562-4005146 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.